2. Difficult Conversations Email and Social Media Copy
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Subject: Difficult conversations should never undermine the success of your business…
I hope you found value in the Difficult Conversations Business Bitesize report that you downloaded from our website.
Here is the link again to the report, along with the link to my blog that I hope will be of value for you and your colleagues in your business.
With your permission I would like to drop you a line every time I post a new blog and also when a new edition of Business Bitesize is published. This will amount to no more than 5 emails a month (probably less). If you do not wish to receive these simply click the unsubscribe link below.
Subject: [Blog] Difficult conversations should never undermine the success of your business…
Handled badly a difficult conversation could see someone shut down and stop participating in finding a solution.
Handled badly a difficult discussion might result in fierce emotions and things said that can't be taken back.
Successful resolution is more likely when you ...
...apply new thinking and a few core skills for those awkward and challenging conversations.
Checkout this blog and download that could take the mystery out of dealing with difficult conversations ... then let me know what your takeaway from this is.
Subject: All guns blazing or total shutdown?
It's easy to avoid a conversation with a key employee about their failing results.
It's easy to drift into deeper debt by not discussing outstanding invoices with a large and important client or customer.
Should you deal with it or should you drop it? The risks are high...
Your customer might walk
Your employee might walk
You may be verbally attacked or rejected.
You may hurt a person's feelings in a way you didn't intend.
But such problems rarely go away by themselves, so difficult conversations are necessary. In fact they are vital.
In this blog and download discover how to turn difficult conversations into genuine learning conversations.
Have you had any thorny and tricky conversations that either went really badly or really well - I'd love to hear how you got on.
Subject: [Blog] Seek out the 3 truths in any conversation and turn conflict into resolution in your business
<span style="color:#000000; font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px">Hello *|FNAME|*</span></span><br /><br /><font color="#000000" face="arial, helvetica neue, helvetica, sans-serif">You know that feeling, when you know you should talk to someone but you are nervous of the outcome.</font><br /><br />Maybe you tried before and it had gone badly or maybe you're thinking it's just going to make things worse.<br /><br />The chances are you need to go back to the drawing board and start with three questions<br /><br /><a href="LINK" target="_blank">In this blog I'll share with you the three routes in, the three routes that will help you resolve conflict, thorny issues or 'no-go' areas...</a>
Subject:[Blog] Handle difficult conversations successfully with these 10 dos and don'ts...
<span style="color:#000000; font-family:arial,helvetica neue,helvetica,sans-serif"><span style="font-size:14px">Hello *|FNAME|*</span></span><br /><br /><font color="#000000" face="arial, helvetica neue, helvetica, sans-serif">How many times have you had a conversation that has become difficult then gone completely 'off the rails'. <br /><br />There are pitfalls that we all fear or are concerned about when we embark on a difficult conversation. <br /><br /><a href="Correct Link" target="_blank">In this blog</a> I outline how to avoid those pitfalls and focus on the three truths that will lead you to positive productive conversations.</font><br />
Subject:[Blog] What do you have to do to get bigger better buy-in from your employees?
<span style="font-size:14px">Just because you think you've had a conversation with one of your team, doesn't mean they've really heard you..<br /><br />Unexpressed feelings will stop any conversation from moving forward...<br /><br /><a href="LINK" target="_blank">In this latest blog</a> I share with you how to improve the outcome of any difficult conversation with your employees.<br /><br />Give it a try and let me know how you get on...</span><br /><br />
Subject:[Blog] How to make the most of difficult conversations in your business...
<span style="font-size:14px">Hello *|FNAME|*<br /><br />When a difficult conversation is looming you must choose to deal with it or drop it.<br /><br />Dealing with it will require that you take three necessary steps...<br /><br /><a href="BLOG URL" target="_blank">In this latest blog</a> I will share with you the 3 steps you must take. The 3 steps that will turn a difficult conversation into a learning conversation.<br /><br /><a href="BLOG URL" target="_blank">Go here</a> to make every difficult conversation a value added part of your business.</span>
1) How you deal with the difficult conversations within your business will inevitably determine how successful you and your business are.
2) Difficult conversations are essential to the successful running of your business, build your difficult conversation skills and watch your business succeed.
3) Do you ever want to discuss something with a member of your team, but are worried about their reaction, the affect it will have on their moral, work rate and the rest of the team? Having this conversation should be put off no longer. Mastering the art of difficult conversations can help you reduce the stress and challenges in your business.
4) Make your ‘difficult conversation’ a ‘learning conversation’, genuine learning conversations dissolve difficulty, eliminate the ‘blame game and help all parties arrive at a successful resolution to the issues before them.
5) Handled badly a difficult conversation could see someone shut down and stop participating in finding the solution. If you approach this conversation from a learning point of view, then it is proved that the outcome can be a very different one. Click here to read more.
6) Never assume you cannot benefit from a new approach to difficult conversations, we have all had them and will have them in the future. Let’s face it, they rarely go as planned. Read here for the skills to have a ‘learning conversation’.
7) Using carefully crafted questions, seriously listening to the other persons point of view and demonstrating you understand them can help resolve all the issues raised in a difficult conversation, don’t believe me, read here for the proof…
8) Build the skills to turn your ‘difficult conversation’ from a drag on your business performance to a driver to business success and competitive advantage.
9) By looking at a ‘difficult conversation’ as a positive and necessary occurrence within your business you are already on the way to making your business a success.
10) Managing difficult conversations well and using the skills shared in this edition of Business Bitesize, can propel you to greater profits and to even greater business success.
11) Use a difficult conversation in your business as an advantage and employ the skills within this Business Bitesize to effectively resolve the conflict and build a strong and diverse team.
12) Like any difficult conversation, there are skills to handling it well. Read here how to build your ‘difficult conversation’ skills and make them work for you and your business.
13) We all know the conversations that we dread, but if we develop the skills to make the discussion constructive and with a clear purpose, the outcome can be a positive one for both parties and the business as a whole.
14) Listening and understanding are two of the most important skills to master when having a difficult conversation. Employ the simplicity of listening and understanding and you ensure your difficult conversation has a very different outcome.
15) Feelings cannot be avoided when having a difficult conversation. Your business will succeed if you share your feelings in an open, honest environment, they are the key to dissolving your difficult conversation.
16) A successful learning conversation is full of feeling statements, it is the only way to successfully resolve the issues you have. Listening to each other’s feelings will bring a mutual understanding to the situation and dissolve your difficult conversation.
17) Difficult discussions often centre around feelings, expressing these feelings carefully whilst avoiding being emotional will help you manage the situation to a successful and workable conclusion for you, your team and the business as a whole.
18) Difficult conversations are critical to the health of your business, don’t put them off, make them part of your business routine and have a happy team and happy profits too.
19) Difficult conversations rarely disappear into the ether; they will always be there nagging you. Dodge the difficult conversation and your business will not reach its full potential.
20) Difficult conversations when handled well, can result in big leaps forward for your business.
21) Improve your ability to ask great questions in a difficult conversation and you’ll be more skilled at listening and understanding, this will allow you to seek out the solution together and make your business a profitable one.
Can you afford to let your business stagnate by not addressing the difficult conversations?
Don’t delay – have the difficult conversation today and watch your business succeed.
Running a successful business means you cannot and should not avoid the difficult conversations.
Difficult conversations are a vital and necessary aspect of running your business.
Avoid the sleepless nights and have that difficult conversation you have been putting off… NOW!
Do you find it hard to talk to your staff, then use a learning approach to a difficult conversation?
Your business will succeed if you have an honest and open approach to difficult conversations.
Even the most successful business managers can ‘learn’ from new approaches to difficult conversations.
Treat difficult conversations as ‘learning conversations’…
A difficult conversation can be a solution building conversation if the purpose is clear.
Make your difficult conversion one of curiosity not certainty.
Mutual understanding is the only resolution to a successful difficult conversation.
Can you handle the truth, then have the difficult conversations your competition is scared to have?
Take the business advantage by addressing the 3 truths in any difficult conversation.
Challenging conversations don’t have to undermine the success of your business.
How do you turn difficult conversations into motivating magic for your business?
Don’t assume that your version of events is the truth in a difficult conversation.
Employ the right skills and turn a difficult conversation into an opportunity for business growth.
Avoid the blame game and make difficult conversations work for you and your team.
Don’t hide your feelings in a difficult conversation, they are the pathway to success.
Don’t let an issue linger because you cannot discuss how you feel, address your feelings and ensure a successful solution.
Feelings, nothing more than feelings… Don’t let them hold you back in a difficult conversation.
Dissolve difficult conversations, by unlocking your feelings.
The route to changing your feelings in a difficult conversation is through unlocking your thinking.
Express your feelings openly in a difficult conversation and the rest of your team will too.
Don’t let issues linger, address them and see the benefits to your business.
Difficult issues do not go away, as a business can you afford not to have the difficult conversation?
Treat difficult conversations as a learning opportunity for your business.
Stand out from the competition and make your business profitable by having open and honest conversations.
Build your ‘difficult conversation’ skills and watch your business succeed.
Nobody likes the idea of confrontation, in fact most of us avoid it. We feel that by confronting an issue we might make the situation worse. But not all difficult conversations have to be about confrontation and argument, if done right they are about clarification and resolution. Click here (link to your BBS or blog) to read more.
Take your business to the next level by skilfully handling difficult conversations.
We all have that nagging voice in our head that tells us we need to have a difficult conversation with someone, a conversation that if it took place would improve the work environment and the team’s morale. But fear drowns out the voice and we put the conversation off. Meanwhile the issue does not go away and the consequences of not dealing with it can be costly to your business. Have the courage to handle the conversation with confidence by reading the latest edition of Business Bitesize (link to your BBS or blog)
Maintain your business performance by facing the fear of a difficult conversation.
Having those difficult conversations are never easy and they definitely aren’t fun but the skills and steps laid out in this latest edition of Business Bitesize (link to your BBS or blog)will provide you with a way to approach difficult conversations without creating a negative, confrontational situation within your working environment. Difficult conversations are a way of life but they don’t have to disrupt your life.
Master the art of a difficult conversation and avoid awkward situations.
Being a business leader can be a lonely business and requires the ability to make some tough decisions and face some very awkward situations. How you deal with those situations will determine whether your business succeeds or fails. Handling your employees and customers can at times be one of those tricky situations, that’s why mastering the art of a difficult conversation of crucial. Click here (link to your BBS or blog) to build your difficult conversations.
Learning conversations make the best kind of conversations.
If we are willing to see ‘difficult conversations’ as ‘learning conversations’ then we will see patterns in how we handle the conversations and decisions, we are then able, with courage, to make changes to those patterns when they are not working or we see a better way, or adapt as we go depending on the person or persons you are having the conversation with. Learning through the conversation is the key to a successful resolution. Click here (link to your BBS or blog) to learn more
Remember! Your skill to make the conversation one where both parties learn can make the outcome very different.
Difficult conversations are hard to have, hard to prepare for and require courage. If you make your conversation a learning conversation instead of wanting to win and get your own way, you will want to understand what has happened from all points of view and figure out how to move forwards, this then makes the conversation much easier to have as you are all working towards the same goal. Click here (link to your BBS or blog) to learn more
The three truths - the truth is out there.
Like Mulder and Scully, we all know the truth is out there. Mulder based his belief on his gut, how he felt and his previous experiences. Scully based hers on science, facts and something real and tangible. In fact, for the truth to really be fully recognised you have to have a little bit of both.
For any difficult conversation to have a successful outcome you must address the 3 truths:
· Their truth – learn their story, ask what has happened from their point of view and how that made them feel, really listen and do not interrupt, even if you disagree. Once you understand their point, it may influence what you say, and you may learn something you did not know.
· Your truth – Share your story, express as well as you can your side of the story, share your version of events, your feelings and beliefs, your concerns, and intentions. Avoid blame or accusations. State the facts.
· The third truth – Solve the problem together, work towards a solution through mutual understanding, then with the facts, issues and feelings you have shared seek a new way forward that will work for both of you.
To read more on how to make the 3 truths work for you click here (link to your BBS or blog).
The value of the third truth to greater business success
For any difficult conversation to have a successful outcome for your business you must get to the truth, the real truth and nothing but the truth. This involves their truth, your truth and most importantly a shared truth, this final truth is a truth based on both parties accepting, appreciating, understanding and respecting the others point of view and then openly and honestly agreeing to move forward with a solution that encompasses a future both are happy with and a sense of mutual understanding. If you get the third truth right the agreement you have reached will be sustainable and your business will grow as a result. Read here (link to your BBS or blog) for more on managing difficult conversations by addressing the truth…
Be OK with disagreement, it’s the first step to resolution
In order to ensure your ‘difficult conversation’ has a successful outcome you have to accept the fact that you are not always right. This is hard as within any conflict we come from a position of being spurned, hurt or affected by the other person’s behaviour. However, the first thing you must accept is that you both have a point of view and listening (really listening) to both sides of the argument is the first step to successfully fixing the situation. For more on how to transform your conversation skills read here(link to your BBS or blog).
Avoid the blame game…
Blame in any ‘difficult conversation’ must be avoided. It inhibits our ability to learn what’s really causing the problem and do anything meaningful to correct it. Blame is about judging and looking backwards, when the purpose of this conversation HAS to be looking forwards.
Its easy to blame and use phrases like:
‘You aren’t pulling your weight, your lazy and you leave me to do everything’
However, contributing to the conversation must be about understanding and looking to the future, putting aside blame doesn’t not mean that you are putting aside your feelings, but they need to be expressed carefully and with facts not emotion. To read more on the way to express your feelings without blame read here (link to your BBS and blog)
Never assume you have all the answers in a difficult conversation…
Any difficult conversation handled well should be a two-way thing. You both have your points of view as to how the situation has arisen, but you will also both have ideas as to how to solve the situation. Never assume you have the answers, don’t go into the meeting with preconceived ideas. The purpose of your meeting must be resolution – asking great questions can again be your best friend when exploring the options, standards worth pursuing and ideas worth testing. Please read here (link to your BBS or blog) for more on how to ask great questions to dissolve a difficult conversation.
Manage difficult conversations and turn them from a business negative to a positive.
Mastering the art of difficult conversations can help reduce the hassle, the stress and the challenges in your business.
Managing difficult conversations well using the skills shared in this BBS (link to your BBS or blog) can propel you to both greater profits and to more success in your business.
Here are 4 helpful hints for you when faced with a difficult conversation:
· Decide on whether to deal with it or drop it
· Extend an invitation to have the discussion
· Pursue a learning conversation and seek out the third truth
· Acknowledge the differences and the feeling in your two contrasting views
To learn more click here (link to your BBS or blog)
Start treating difficult conversations as a learning opportunity and make them a valuable part of your business.
Difficult conversations rarely disappear into the ether; they will always be there nagging you. Dodge the difficult conversation and your business will not reach its full potential. For more insights please read the book ‘Difficult conversations – How to discuss what matters most’ by Stone, Patton and Heen. This is based on 15 years of research at the Harvard Negotiation Project and walks you through a step by step process of how to handle difficult conversations. For more details please click here (link to your BBS or blog)